1. What types of events do you cater to?
We cater to a wide range of events, including weddings, corporate events, private parties, and more. Our goal is to make your event memorable and personalized to your needs.
2. How do I place a custom order/request a custom quote?
Placing a custom order is easy! Click on “Hire Invyte” in the dropdown navigation and select “Request a Custom Quote.” Simply fill out the questionnaire, and our team will be in touch with you within 24 hours.
3. Can I customize the decor to match my event theme or colors?
Absolutely! We offer customization options for many of our decor items. Request a custom quote to discuss your specific requirements, and we'll work together to create the perfect custom decor for your event.
4. Is delivery and setup included in the rental fee?
Yes, delivery and setup are included in our rental fees within 60 miles of 23320. Our team will ensure that all items are set up according to your specifications, allowing you to focus on enjoying your event.
5. What is the rental duration?
The standard rental duration is 6 hours. However, we understand that each event is unique, and we can accommodate longer rental periods if needed. Contact us to discuss your specific requirements.
6. What happens if something gets damaged during the event?
We understand that accidents can happen. Minor damages are typically covered in the rental fee. For significant damages, a replacement or repair fee may apply. Our team will provide you with all the details in our rental agreement.
7. Can I make changes to my order after it's been confirmed?
We understand that plans may change. Contact our team as soon as possible to discuss any changes or modifications to your order. We'll do our best to accommodate your needs.
8. Is there a minimum order requirement?
No. We do not have a minimum order requirement.
9. How far in advance should I place my order?
We recommend placing your order as early as possible to ensure availability, especially during peak seasons. However, we understand that last-minute events happen, and we'll do our best to accommodate your needs.
10. What payment methods do you accept?
We accept credit cards, PayPal, Apple Pay, Google Pay, Venmo, and Shop Pay with Shop Pay Installments. Payment details will be provided during the checkout process.
11. What is your cancellation policy?
For non-custom rentals, we require a minimum of one week's notice before the event date for cancellations. Cancellations made within a week of the event will incur a $50 cancellation fee for the cost of materials.
For custom rentals, we require a minimum of two weeks' notice from the event date for cancellations. This allows us to allocate resources and time for the creation of customized items. Cancellations within two weeks of the event will be subject to a cancellation fee, consisting of the cost of materials and time already undertaken.
12. What is your weather policy for outdoor events?
If you select that your event is outdoors during the checkout process, you have the option to claim a raincheck or reschedule with a 24-hour notice. This allows flexibility in case of unexpected weather changes.
In the event of a weather forecast predicting a 40% chance of rain or higher on the day of the event, both you and our team reserve the right to cancel, but this decision will be made only on the day of the event and not in advance. We understand the importance of adapting to weather conditions and will work closely with you to find the best solution.